This Privacy Policy explains how Bancroft Home Services LLC (“Bancroft,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website, request a quote, schedule service, communicate with us, or receive text messages from us.
Information We Collect
We may collect information you provide directly to us, including your name, mobile phone number, email address, property address, service requests, scheduling preferences, property-access notes, payment or invoice details, and communications with us.
We may also collect limited technical information from our website, such as device, browser, and usage information, to operate, secure, and improve the site.
How We Use Information
We use information to provide and manage lawn care, cleanup, and related home services; prepare quotes; schedule work; send invoices and payment links; communicate about your account or property; respond to requests; maintain business records; and protect our business and customers.
Text Messages and Consent
With your consent, Bancroft may send text messages about requested services, estimates, scheduling, arrival reminders, gate or pet-access instructions, invoices, payment links, account updates, and customer support. We use Twilio and other service providers to deliver these business communications.
We maintain records of consent and may use your mobile number to send the service-related messages you agreed to receive. You may also contact us to update your communication preferences.
How We Share Information
We may share information with service providers that help us operate our business, including providers for website forms, customer management, secure file storage, payment processing, scheduling, and text messaging. These providers may use information only to provide services to us or as otherwise permitted by law.
We do not sell or rent personal information. Mobile opt-in information and text-message consent are not shared with third parties or affiliates for their own marketing or promotional purposes.
Payments
Online payments may be processed by third-party payment providers, such as Stripe. Bancroft does not store full payment-card numbers on its website. Your payment provider's privacy policy and terms apply to payment processing.
Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online transmission or storage system is completely secure. We retain information for as long as reasonably necessary for service delivery, business operations, legal obligations, dispute resolution, and recordkeeping.
Your Choices
You may ask us to update contact information, stop nonessential communications, or provide information about our use of your data. You can opt out of texts by replying STOP. Opting out of text messages may prevent us from sending appointment reminders or text-to-pay links, but you may still contact us by phone or email.
Changes to This Policy
We may update this Privacy Policy as our services, technology, or legal obligations change. The effective date above identifies the most recent version. Continued use of our website or services after an update is subject to the revised policy.
Contact Us
For privacy questions or communication-preference requests, contact Bancroft Home Services LLC.
(330) 203-1690
info@bancrofthomeservices.com
Columbiana, Ohio